Data Protection Policy

9wkt Privacy Policy — Your information is completely safe with us

This page explains, in plain English, how your personal information is collected, used, and protected on the 9wkt platform. We believe protecting your privacy is not just a legal obligation — it is our ethical commitment.

Last Updated: January 2026
Why Choose 9wkt? Privacy Policy Different?

We Don't Just Write Policies — We Follow Them

End-to-End Encryption

Every transaction and piece of personal data you submit is protected with 256-bit SSL encryption. No outside party can access this data.

Not Sold to Third Parties

Your name, phone number, and email are never sold to any advertiser or third party. This is a core commitment of 9wkt.

Secure Data Storage

Your information is stored on secure, encrypted servers. Regular security audits and updates ensure your data remains protected.

Minimal Data Collection

9wkt only collects information that is strictly necessary to provide its services. No unnecessary data is requested or stored.

You Stay in Control

You can view, update, or request deletion of your data at any time. Your data belongs to you, not 9wkt.

International Standards Compliance

9wkt complies with international data protection standards and the terms of its gaming license. We are legally obligated to safeguard your privacy.

1. What information do we collect?

When you register and use services on the 9wkt platform, we collect certain specific information. The sole purpose of this collection is to deliver the best possible service and ensure your account's security. We never collect information that is not necessary.

Identity Information

  • Full name, date of birth, and gender (collected at registration).
  • Mobile number and email address.
  • National ID or passport number (for KYC verification purposes).
  • Bank or mobile banking account number (for payment processing).

Usage Information

  • Login time, session duration, and device type.
  • Gaming history, bet amounts, and win/loss records.
  • Deposit and withdrawal transaction records.
  • History of interactions with customer support.

Technical Information

  • IP address and geographic location (country level).
  • Browser type, operating system, and device model.
  • Cookie and session tracking data.
  • Referral source — where you came from before landing on the site.

Note: 9wkt's Privacy Policy applies solely to the 9wkt platform. We are not responsible for the data collection practices of any third-party sites or apps.

2. How is your information used?

9wkt uses your information only for specific, clearly defined, and lawful purposes. We never use your data in ways you would not expect. Below, we clearly explain exactly what your information is used for.

Data Type Purpose of Use Retention Period
Identity Information Account Verification & KYC Up to 5 years after account closure
Payment Information Transaction Processing As required by legal obligation
Gaming History Service Improvement & Responsible Gaming Active account + 2 years
Technical Information Security & Fraud Prevention 90 days
Support Contact Customer Service & Quality Improvement 3 years

Primary Purposes of Use

  • For account registration, verification, and management.
  • To process deposits, withdrawals, and other financial transactions.
  • To provide promotions, bonuses, and VIP benefits.
  • To promote responsible gaming and identify signs of problem gambling.
  • To maintain platform security and prevent fraud.
  • To meet legal and regulatory requirements.
  • To improve 9wkt's service quality and develop new features.

What We Do Not Do: Your information is never sold, rented, or exchanged with third parties for advertising purposes — not under any circumstances.

3. Who is your information shared with?

9wkt keeps your information as confidential as possible. In limited cases, certain data may be shared with trusted partners to operate our services, and strict confidentiality agreements are in place for every such arrangement.

Limited parties with whom it is shared

  • Payment Processors: Mobile Banking, Nagad, Rocket, and other mobile banking services — used solely to process transactions.
  • Game Providers: Game providers whose titles are available on our platform receive only the minimum data necessary to operate those games.
  • IT & Cybersecurity Service Providers: For platform security and maintenance.
  • Legal Authorities: Information may be disclosed in compliance with valid court orders or official government investigations.

Outside of the situations listed above, 9wkt does not share your information under any circumstances. Every partner is bound by a strict data protection agreement.

4. How is your information kept secure?

9wkt employs the highest industry-standard technology for data protection. Our security team monitors the system around the clock. Below are the key layers of our security framework.

256-bit SSL/TLS encryption

Every data transmission is protected with bank-grade encryption. No information can be intercepted between your browser and our servers.

Two-Factor Authentication (2FA)

Additional verification steps are used during login and withdrawals to prevent unauthorized access.

Regular Security Audits

Regular penetration testing and security reviews are conducted by third-party specialists.

Firewall & Anti-Fraud System

Advanced firewalls and machine learning-based fraud detection systems are active at all times.

Data Minimization Principle

Only necessary data is stored. Information is securely deleted after the designated retention period.

Your Role Matters Too: Use a strong password, never share it with anyone, and report anything suspicious to us right away.

5. Cookies & tracking technologies

9wkt uses cookies on its website to improve your browsing experience and analyze site performance. Cookies are small text files stored in your browser.

Types of Cookies We Use

  • Essential Cookies: Required for login sessions and security. The site cannot function properly without these.
  • Performance Cookies: To analyze which pages on the site are most visited — fully anonymized.
  • Functionality Cookies: To remember your preferred language and display settings.
  • Security Cookies: To detect fraud and protect against CSRF attacks.

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some site features to stop working.

6. Your data rights

Every 9wkt user has the following rights regarding their own data. To exercise any of these rights, please contact our support team.

Right of Access

The right to know and view what information is stored about you.

Right to Rectification

The right to request correction of inaccurate or incomplete information.

Right to Erasure

The right to request deletion of your data where no legal obligation requires its retention.

Right to Portability

The right to receive a copy of your data in a specified format.

Right to Restrict Processing

The right to request a temporary pause on the processing of your data under certain circumstances.

Right to Object

The right to object to the use of your data for specific purposes.

We aim to respond to all data requests within a maximum of 30 business days.

7. Protection of minors

9wkt is strictly an adults-only (18+) platform. We do not collect information from minors, and their use of the platform is strictly prohibited. Age verification is mandatory at registration.

  • Date of birth is verified at the time of registration.
  • In cases of doubt, age must be verified with a national ID.
  • If a minor's account is identified, it is immediately closed and all associated data is deleted.
  • If parents have any concerns, they are welcome to contact our support team.

If you become aware that a minor is using 9wkt, please notify our support team immediately.

8. Changes to the privacy policy

9wkt reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you by email or through an in-platform notification.

  • The "Last Updated" date at the top of the page will always reflect the most recent revision.
  • At least 7 days' notice will be given before any major changes take effect.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • Previous versions are available upon request.

9. Contact & complaints

For any questions, requests, or complaints regarding the Privacy Policy, please contact our dedicated Privacy Team. We treat every message with the seriousness it deserves.

  • Email: [email protected]
  • Response Time: Up to 3 business days.
  • Live Chat: 24/7 support available in Bangla.
  • Data Requests: Send a request to view, correct, or delete your data via email.

Your privacy is our highest priority. We are committed to resolving any concerns you raise promptly.

Need help?

If you have any questions about our Privacy Policy, our support team is available 24/7 to assist you.

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Your Data Is Safe

9wkt uses industry-standard data protection technology. Your information is always encrypted and kept secure.

Play in a Safe Environment at 9wkt

Your data is protected, your play is safe. Join now and enjoy the best gaming experience.

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